Privacy policy

1. The Personal Data Processing Policy (hereinafter referred to as the Policy) regulates legal relations concerning the processing of personal data between Individual Entrepreneur Maadanbekova Mairamkul Zholomanovna, TIN 10803197410015, legal address: Bishkek, Sverdlovsk District, Alamedin-1 microdistrict, 7, Apt. 24 (hereinafter referred to as the Company) and the User of the website https://aquahotelbishkek.com/ (hereinafter referred to as the User).

The “User” means a legally capable individual who has reached the age of 18 and wishes to order the Company’s services, leave a comment, register on the website, or perform other actions provided for by the functionality of the Company’s Internet resource.

1. The “Website” or the “Company’s Internet Resource” means the website https://aquahotelbishkek.com/, including all levels of domain names, owned by the Company.


2. “Personal data” means any information relating to a directly or indirectly identified or identifiable individual (citizen).


3. “Processing of personal data” means any action (operation) or set of actions (operations) performed with personal data using automation tools or without the use of such tools. Such actions (operations) may include: collection, receipt, recording, systematization, accumulation, storage, clarification (updating, modification), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data.


4. This Policy determines the procedure for processing personal data of users of the website https://aquahotelbishkek.com/ (hereinafter referred to as the Website), the conditions and principles of personal data processing, the rights of Users and the obligations of the Company, and information on the measures implemented to protect the personal data being processed.


5. This Policy applies to all personal data that the Company receives from Users.


6. The User agrees to this Policy by entering his/her name, telephone number, and, if necessary, email address (e-mail) in a special field on the Website offering to send a request for consultation, make an appointment, submit an order, or perform other actions provided for by the functionality of the Website, and subsequently clicking the “Send,” “Request a Consultation,” or other buttons.


7. If the User disagrees with the terms of the Policy, the User must immediately cease any use of the Website.


8. When using the functionality of the Website, the User may provide the Company with the following personal data (the list and types of personal data depend on the specific functionality of the Internet resource used by the User): surname, first name, email address, contact telephone number, user identification data (user ID).


9. By providing his/her personal data, the User agrees to its processing (until the User withdraws his/her consent to the processing of personal data), including collection, storage, depersonalization, transfer to third parties in the cases provided for by the Policy, by the Company for the purposes of providing the User with advertising and reference information, services in accordance with the functionality of the Website, and for other purposes in accordance with Clause 8 of this Policy. When processing personal data, the Company is guided by the Law of the Kyrgyz Republic dated April 14, 2008 No. 58 “On Personal Information,” taking into account the provisions of the General Data Protection Regulation of the European Union dated April 11, 2016, other legislative acts of the Kyrgyz Republic and local regulatory legal acts.


10. The consent to the processing of personal data provided by the User shall be valid from the date such consent is provided until the purposes of processing are achieved or the User withdraws his/her consent, unless otherwise provided by applicable law.


11. The User may at any time withdraw the consent provided to the Company in accordance with the procedure established by this Policy.


12. If the User wishes to clarify personal data in cases where the personal data is incomplete, inaccurate, or outdated, or wishes to withdraw his/her consent to the processing of personal data, the User must send an official request to the Company with the subject “Clarify Personal Data” or “Stop Processing Personal Data” to the email address aquahotelkg@gmail.com

. The letter must specify his/her email address and the relevant request.

1. The Company uses the data provided by the User for the following purposes:

• registration and identification of the User on the Website, providing the User with the opportunity to fully use the Website;


• further communication regarding the User’s request, including by third parties – partners of the Company for the fulfillment of obligations under the User’s request,


• providing consultations on matters related to the provision of services by the Company;


• creating an account and providing access to his/her account/account on partner websites;


• sending informational messages;


• advertising, promotion of goods, works (services), including on the basis of information received about the User’s personal preferences and settings;


• evaluation and analysis of the operation of the Company’s Website;


• analysis of the effectiveness of advertising placement, statistical research based on depersonalized information provided by the User;


• informing the User about promotions, discounts, and special offers by means of email newsletters and telephone communication;


• conducting marketing research, including with the involvement of third parties as contractors (performers, consultants);


• communicating with partner banks regarding the provision of loans to the User and/or coordination of lending terms.

1. The Company does not verify the data provided or specified by the User. In this regard, the Company assumes that when providing personal data, the User:

• is a legally capable person. If the person using the Website is legally incapable, consent to the processing of personal data shall be provided by the legal representative.


• provides accurate information about himself/herself (or about the legally incapable person represented by him/her). The User independently keeps the provided personal data up to date.


• independently keeps the provided personal data up to date.


• understands that information on the Website posted by the User may become available to other persons and may be copied or distributed by such users in the cases provided for by the Policy.

1. The Company processes personal data based on the following principles:

• legality;


• limiting the processing of personal data to the achievement of specific, predetermined lawful purposes;


• preventing the processing of personal data that is incompatible with the purposes of collecting and/or storing data received from the User;


• ensuring that the content and volume of personal data being processed correspond to the purposes of its processing;


• preventing the processing of data excessive in relation to the purposes of processing;


• ensuring the accuracy, sufficiency, and relevance of personal data in relation to the purposes of its processing;


• destruction or depersonalization of personal data in order to prevent its disclosure upon achievement of the purposes of data processing, loss of the need for such processing, or upon receipt from the User of a request for destruction of personal data or an application to withdraw consent to the processing of personal data.

1. When processing personal data, the Company takes the necessary and sufficient organizational and technical measures to protect personal data from unauthorized access, as well as from other unlawful actions in relation to personal data.


2. The processing of Users’ personal data is carried out by the Company taking into account the following:


3. The processing of Users’ personal data is carried out using databases located in the territory of the Kyrgyz Republic.


4. The processing of personal data is carried out both with the use of automated tools and without their use.


5. The Company undertakes not to transfer information received from the User to third parties, except in cases specifically stipulated in this Policy.


6. The transfer of Users’ personal data to third parties – partners of the Company, where necessary, is carried out on the basis of the Users’ consent for the purpose of fulfilling obligations to the Users.


7. The Company, and, where it is necessary to transfer Users’ personal data to third parties – partners of the Company, such persons undertake to keep personal data confidential, not to disclose or distribute personal data without the User’s consent, unless otherwise provided by applicable law and/or this Policy.


8. Users’ personal data is stored on electronic media and, for the purposes of fulfilling obligations to Users, may be stored on physical media after the personal data has been extracted.


9. Personal data is stored for a period objectively necessary to fulfill obligations to Users and is determined by the following events (depending on which event occurs first):

• until the User deletes the personal data through the personal account;


• until the Company destroys the personal data in connection with receipt from the User of a request to destroy the personal data or withdrawal of consent to its processing;


• until the User’s consent expires.

1. The Company has the right to store the User’s personal data, except in cases where a request to destroy the data or withdrawal of consent to data processing has been received, in depersonalized form after fulfilling obligations to the User for the purposes specified in Clause 8.7. of this Policy.


2. If it is necessary to transfer Users’ personal data to third parties – partners of the Company in cases expressly provided for by the Policy, such transfer is carried out subject to the following conditions:


3. the third party – partner of the Company ensures the confidentiality of personal data during its processing and use and undertakes not to disclose the data to other persons, nor to distribute Users’ personal data without their consent;

• the third party – partner of the Company guarantees compliance with the following measures to ensure the security of personal data during its processing: use of information protection tools;


• detection and recording of unauthorized access to personal data and taking measures to restore personal data; restriction of access to personal data;


• monitoring and evaluation of the effectiveness of the measures applied to ensure the security of personal data and other measures provided for by law;


• the third party – partner of the Company is prohibited from transferring and distributing Users’ personal data.

1. The transfer of information in accordance with justified and applicable requirements of the legislation of the Kyrgyz Republic shall not be considered a violation of the obligations provided for by this Policy, nor shall the Company’s provision of information to partners acting on the basis of a contract (agreement) with the Company for the purpose of fulfilling obligations to the User; the Company’s transfer to third parties of data about the User in depersonalized form for the purposes of evaluating and analyzing the operation of the Company’s Website, providing personalized recommendations, displaying advertisements based on the User’s personal preferences and settings, as well as conducting marketing, analytical and/or statistical research.


2. The Company has the right to use “cookies” technology. Cookies are data that is automatically transmitted to the Company during the use of the Website by means of software installed on the User’s device, including the IP address, geographical location, information about the browser and type of operating system of the User’s device, technical characteristics of the hardware and software used by the User, and the date and time of access to the Website.


3. “Cookies” do not contain confidential information. “Cookies” are used to remember the User’s preferences and settings, as well as to collect analytical data about visits to the Website. Use of the Website means that the User agrees to the use of all “cookies” and analytical data about visits to the Website, as well as to their transfer to third parties.


4. The Company receives information about the User’s IP address and information about the link from which Internet website the User came. This information is not used to identify the visitor.


5. The User has the right to receive from the Company information concerning the processing of his/her personal data. The Company provides the User or his/her representative, free of charge, with the opportunity to review personal data relating to the User.


6. If incomplete, inaccurate, or outdated information is identified, the Company, based on information provided by the User, makes the necessary changes to the User’s personal data within a period not exceeding 7 (seven) business days and notifies the User of the changes made.


7. If the User or his/her representative provides the Company with confirmation of the fact of unlawful receipt or processing of his/her personal data, as well as the fact that actions involving his/her personal data do not correspond to the purposes of processing, the Company undertakes, within a period not exceeding 7 (seven) business days, to destroy such personal data of the User and notify the User of the measures taken.


8. The Company undertakes to stop processing the User’s personal data or ensure that processing is stopped by a third party – partner of the Company in the following cases:

• identification of unlawful processing of the User’s personal data; withdrawal by the User of consent to the processing of his/her personal data;


• receipt from the User of a request to destroy personal data;


• achievement of the purpose of personal data processing. Upon occurrence of the cases specified in this clause, the Company stops processing personal data and ensures the destruction of the data within a period not exceeding 30 (thirty) days, unless another period is established by law.

1. If it is impossible to destroy the User’s personal data within the specified period, the Company blocks the User’s personal data and ensures its destruction within the period established by law, but not more than 6 (six) months.


2. The Company independently determines the list of third parties – Partners of the Company and communicates it to Users by any available means, including by publication on the Website.


3. The Company has the right to make changes to this Policy at any time. The current text of the Policy is posted on the Website.


4. Continued use of the Website or its services after publication of a new version of the Policy means acceptance of the Policy and its terms by the User.


5. If the User disagrees with the terms of the Policy, the User must immediately stop using the Website and its services.


6. All questions regarding this Policy and/or the processing of personal data shall be sent to the Company’s email address: aquahotelkg@gmail.com


7. Company Details:

Individual Entrepreneur Maadanbekova Mairamkul Zholomanovna (Aqua Hotel)

TIN: 10803197410015

OKPO: 28770722

Legal address: Bishkek, Sverdlovsk District, Alamedin-1 microdistrict, 7, Apt. 24

Actual address: Bishkek, Yssyk Kol St. 1

Individual Entrepreneur Maadanbekova Mairamkul Zholomanovna – AQUA HOTEL, hereinafter referred to as the “Contractor”, represented by Maadanbekova Mairamkul Zholomanovna, acting on the basis of Certificate No. 255003 dated 27.05.2014, enters into this Public Contract for the Provision of Services for a Fee (hereinafter referred to as the Contract) with any individual, hereinafter referred to as the “Customer”.

The Contract is an agreement for the provision of the Contractor’s hotel services for a fee through the website: https://aquahotelbishkek.com/, concluded by means of a public offer, and regulates the procedure for providing such services and the obligations of the Parties.

The text of this Contract is posted by the Contractor on the Internet on the website at: https://aquahotelbishkek.com/. The Parties, guided by Part 2 of Article 398 of the Civil Code of the Kyrgyz Republic, have concluded this Contract as follows:

Subject of the Contract

1.1. In accordance with this Contract, the Contractor undertakes to provide hotel services, subject to the availability of vacant rooms at the Hotel, and the Customer undertakes to accept and pay for the hotel services.

1.2. Booking of services is provided by the Contractor through the website https://aquahotelbishkek.com/.

1.3. The following terms and abbreviations are used in this Contract:

1.3.1 Website – the website located on the Internet at https://aquahotelbishkek.com/.

1.3.2 Personal Account – a set of protected pages of the Website created as a result of the Customer’s registration and accessible upon entering his/her authentication data (email address and password) in the fields provided for this purpose on the Website.

1.3.3 Invoice – an invoice, invoice-facture, invoice-price agreement protocol, or another similar document that determines the cost of services and, where necessary, the payment procedure. All terms and definitions used in this Contract apply equally to terms in the singular and plural, depending on the context.

1.3.4 The Customer may use the declared and paid services in full in accordance with the terms of the Contract throughout the entire period specified on the Website.

1.3.5 Under this Contract, the Contractor does not provide the Customer with individual consultations unrelated to the subject matter of the Contract.

2. Procedure for Conclusion of the Contract and Provision of Access

2.1 This Contract is a public contract under which the Contractor assumes an obligation to provide services to an indefinite number of persons (Customers) who have applied for such services.

2.2 Posting the text of this Contract on the Website constitutes a public offer by the Contractor addressed to an indefinite number of persons to conclude this Contract (Clause 1, Article 386, Clause 2, Article 398 of the Civil Code of the Kyrgyz Republic). This Contract is concluded by the Customer joining this Contract, i.e. by the Customer accepting the terms of this Contract in full, without any conditions, exceptions, or reservations (Article 387 of the Civil Code of the Kyrgyz Republic).

2.3 The fact of acceptance by the Customer of the terms of this Contract is the Customer’s payment for the services ordered by him/her in the manner and under the conditions established by this Contract. If the Customer pays for the services ordered by him/her using credit funds provided by the relevant bank, the fact of acceptance by the Customer of the terms of this Contract is the conclusion by the Customer of the relevant agreement with the bank for payment for the Contractor’s services (Clause 3, Article 399 of the Civil Code of the Kyrgyz Republic).

2.4 By accepting this public offer in the manner established by this Contract, the Customer agrees to all the terms of the Contract as set out in the text of this Contract and, in accordance with the Civil Code of the Kyrgyz Republic, is regarded as a person who has entered into contractual relations with the Contractor on the basis of this Contract. At the same time, in accordance with Clauses 2 and 3 of Article 395, Clause 3 of Article 399 of the Civil Code of the Kyrgyz Republic, this Contract shall be deemed concluded by the Parties in writing.

2.5 After performing the actions specified in Clause 2.4. of the Contract, the Contractor provides the Customer with the declared and paid services in full on the agreed terms.

3. Rights and Obligations of the Parties

3.1 The Contractor undertakes to:

3.1.1 Provide the Customer on the website https://aquahotelbishkek.com/ with the necessary information about the hotel and its services, as well as instructions for placing and paying for the Order.

3.1.2 Provide informational support to the Customer on matters relating to the provision of services and/or operation of the Website on working days from 09:00 to 18:00 (until 17:00 on Fridays and working days that are shortened in accordance with the legislation of the Kyrgyz Republic).

3.1.3 Support questions shall be sent by the Customer to the email address: aquahotelkg@gmail.com

3.1.4 If errors/deficiencies in the operation of the Website caused by the Contractor or due to the Contractor’s fault are identified, eliminate the identified errors/deficiencies using its own resources and at its own expense.

3.1.5 Refund the funds paid by the Customer in the cases and under the conditions provided for by the Contract.

3.2 The Contractor has the right to:

3.2.1 Make changes to the terms of this Contract, introduce new terms or appendices to this Contract without prior notice to the Customer.

3.2.2 Engage third parties for the performance of this Contract without coordination with the Customer.

3.2.3 Request from the Customer information and documents necessary for the proper performance of obligations under this Contract.

3.2.4 Change the cost of services under the Contract by posting the current cost on the Website.

3.2.5 Temporarily suspend the operation of the Website to carry out necessary scheduled preventive maintenance and repair work on the Contractor’s technical resources.

3.2.6 Replace third parties engaged to perform obligations under the Contract.

3.3 The Customer undertakes to:

3.3.1 Pay for the services within the time limits and under the conditions established by the Contract, agreed in the invoices and/or agreed by the Parties through messages in the Personal Account.

3.3.2 Timely provide complete and reliable information necessary for the provision of services (including when registering on the Website).

3.3.3 Use the functionality of the Website and access exclusively for personal or other non-commercial purposes.

3.3.4 Ensure the confidentiality of the login and password for his/her Personal Account and not transfer access data to third parties.

3.3.5 Immediately notify the Contractor of any unauthorized access to his/her Personal Account.

3.3.6 Not post on the Website or third-party resources the personal data of other persons, including access data to their Personal Account on the Website, and also not use or attempt to obtain the personal data of other users.

3.3.7 Not register as a user on behalf of or instead of another person, or register a group (association) of persons or a legal entity/individual entrepreneur as such a user.

3.3.8 Not use software or perform actions aimed at disrupting the normal operation of the Website; not upload, store, publish, distribute, provide access to, or otherwise use viruses, Trojans, and other malicious software; not use automated scripts (programs) to collect information on the Website without the Contractor’s written permission.

3.4 The Customer has the right to:

3.4.1 Obtain access to the Personal Account after fulfilling the conditions for providing access (Article 2 of the Contract).

3.4.2 Receive informational support on matters related to the procedure for providing services and the operation of the Website throughout the entire term of this Contract.

3.4.3 Use access to the Personal Account exclusively for non-commercial purposes.

3.4.4 Send the Contractor comments, suggestions and/or reviews related to the subject matter of this Contract and/or the operation of either the Personal Account.

4. Cost of Services and Payment Procedure

4.1 The cost of the Contractor’s Services is determined on the basis of the cost of the product/service indicated on the Website https://aquahotelbishkek.com/ or agreed in the Invoice, in soms.

4.2 The Customer pays the cost of the Contractor’s services on the basis of 100% advance payment in a single payment by transferring funds to the Contractor’s settlement account, unless other conditions are specified in the invoice issued to the Customer.

4.3 The date of payment is the date on which the funds are credited to the Contractor’s settlement account.

4.4 Payment for the Services is made by the Customer in favor of the Contractor by transferring the corresponding amount of funds using methods supported by the Contractor. At the same time, the Contractor has the right to independently determine the list of such methods, communicating the current list of methods to the Customer by posting it on the Website or informing the Customer in another manner. Detailed rules for payment and refund of funds are contained in Appendix No. 1 to this Contract.

4.5 The Customer has the right to pay for the Contractor’s Services using credit funds that may be provided to the Customer by the relevant bank (hereinafter referred to as the credit).

4.6 The Parties understand and agree that this Contract is not a credit agreement, the Contractor is not a lender and does not bear corresponding obligations to the Customer. The Customer understands and agrees that the credit is provided to the Customer under the conditions established by the relevant bank. The Contractor is not responsible for the conditions under which the bank provides the Customer with the credit, including the amount and payment of interest for the use of the credit, as well as for the bank’s refusal to provide the credit. The Customer independently fulfills obligations to the bank related to the provision of the credit by the latter.

4.7 The date of provision of the Services/product shall be deemed the date on which the service/product is provided to the Customer; accordingly, the Services/product shall be deemed provided to the Customer.

5. Liability of the Parties. Limitation of Liability

5.1 In case of violation by the Customer of the terms of the Contract, the Customer is obliged, out of court, upon the Contractor’s written demand, to pay a fine in the amount of ______________________________ soms for each violation.

5.2 In case of violation by the Customer of the terms of this Contract, the Contractor has the right to deactivate the Customer’s access to the Personal Account, as well as block the Customer’s access to the Website without refunding the funds paid.

5.3 The Customer is obliged to pay the penalty within 15 (fifteen) calendar days from the date of receipt of the Contractor’s claim (notification).

5.4 The Contractor is not liable

5.4.1 for the content of information posted in messenger chats (WhatsApp, Viber, Telegram) created at the initiative of users, including the Customer;

5.4.2 for the use by third parties of personal data that the Customer communicates in such chats;

5.4.3 for the quality of the Internet connection and the functioning of the Customer’s equipment and software;

5.4.4 for non-compliance of the technical characteristics of the Customer’s equipment with the requirements established for reproducing the Course materials, if such requirements are established;

5.4.5 for the non-compliance of the Services provided for by the Contract with the Customer’s expectations. The Customer’s subjective assessment is not an objective criterion of the quality of the Services;

5.4.6 for errors and inaccuracies made by the Customer when using the functionality of the Website (including, but not limited to, incorrect indication of data when creating an order for a service, and other similar circumstances);

5.4.7 for the use (inability to use) and any consequences whatsoever of the use (inability to use) by the Customer of the payment method for services under the Contract selected by him/her;

5.4.8 for actions (inaction) of banks or third parties participating in settlements when paying for a service or refunding funds in the prescribed cases.

5.4.9 The Contractor makes all reasonable efforts to prevent failures and malfunctions in the operation of the Website, but does not guarantee its uninterrupted operation, bears no liability and does not compensate for losses that have arisen or may arise in connection with technical failures and interruptions in the operation of the provider, other persons or services, restriction of access to the Internet or the Internet resource for any reason, failure by the Customer to ensure the security of access data to his/her Personal Account, and other circumstances beyond the Contractor’s competence.

5.4.10 Neither Party shall be liable for complete or partial non-performance of its obligations if such non-performance is the result of force majeure circumstances (including, but not limited to, fire, flood, earthquake and other natural disasters, strikes, war and military actions, epidemics, pandemics or other circumstances beyond the control of the Parties) preventing the performance of this Contract and arising after its conclusion.

5.4.11 If the Customer fails to perform (improperly performs) his/her obligations under the Contract, including the obligations specified in Clause 4.2. of the Contract, the Contractor has the right to terminate this Contract by unilateral extrajudicial refusal to perform it by sending notification of such refusal electronically to the email address to which the Contractor previously sent the data for access to the Course. This Contract shall terminate on the day the Contractor sends the corresponding notification or within the period specified in the notification, and access to the Course materials shall be deactivated within the same period.

6. Intellectual Property. Confidentiality

6.1 As part of the provision of Services by the Contractor, the Customer is provided access to the intellectual property of the Contractor and/or third parties with whom the Contractor has concluded the relevant contracts/agreements (hereinafter referred to as Intellectual Property). Intellectual Property includes the results of intellectual activity of the Contractor and/or third parties, including, but not limited to, audiovisual materials, computer programs, LMS (learning management system), methodological and/or reference materials, assignments, information resources.

6.2 With respect to Intellectual Property, the Customer is obliged to:

6.2.1 refrain from any actions that violate the rights of the Contractor and/or third parties to Intellectual Property, in particular, not copy, record, reproduce, replicate, distribute in any form, modify, or use to create derivative works any Intellectual Property without the Contractor’s written permission;

6.2.2 immediately notify the Contractor of any known facts of infringement of the intellectual property rights of the Contractor and/or third parties;

6.2.3 not provide his/her authentication data for access to the account, to the Personal Account on the Website, to third parties. In case of loss, as well as in cases of unlawful access to the login and password by third parties, the Customer undertakes to immediately notify the Contractor by sending a notification to: aquahotelkg@gmail.com. Until the said notification is sent, all actions shall be deemed to have been performed by the Customer.

6.2.4 Confidential information includes any information relating to the process of provision of services by the Contractor that has not been published by the Contractor in the public domain and is not publicly available. The Customer undertakes not to disclose confidential information and other data provided by the Contractor during the provision of services (except publicly available information) to third parties without the Contractor’s prior written consent.

6.2.5 The Contractor has the right to use in its marketing and/or advertising materials objects created by the Customer during the study of the Course materials, as well as mention the Customer as a user of the Software and a client.

7. Other Terms

7.1 The Customer confirms that he/she is legally capable and has reached the age required under the legislation of the Kyrgyz Republic to enter into transactions using the Website.

7.2 The Customer confirms that he/she is aware of and unconditionally agrees that he/she may be refused the provision of the Service in cases of

7.3 failure by the Bank or electronic payment system to confirm payment authorization;

7.4 initiation by the Customer of the procedure for refunding funds in the cases and in the manner provided for by the Contract;

7.5 in other cases provided for by the legislation of the Kyrgyz Republic or this Contract.

8. Final Provisions

8.1 This Contract shall be deemed concluded from the moment the Customer performs the actions provided for in Clause 4. of the Contract and shall remain in effect until the Parties have fulfilled their obligations.

8.2 The Contractor has the right to change the terms of this Contract, introduce new terms or appendices to this Contract without prior notice to the Customer.

8.3 The Customer, knowing about the possibility of such changes, agrees that they will be made. If the Customer continues to perform this Contract, including using the services of the Contractor and the Website after such changes, this means his/her consent to such changes.

8.4 The text of amendments and/or additions to this Contract, or its new version, shall be communicated by the Contractor to the public by posting the relevant information on the Website.

8.5 The Parties unconditionally agree that silence (absence of written notices of disagreement with individual provisions of this Contract, including changes in tariffs) shall be deemed consent and accession of the Customer to the new version of this Contract.

8.6 This Contract may be terminated by agreement of the Parties. Each Party has the right to withdraw from this Contract unilaterally by sending the other Party a notification through the Personal Account or by email no later than 15 (fifteen) calendar days before the planned termination date.

8.7 If any provision of this Contract loses its legal force, is declared unlawful, or is excluded from this Contract, this shall not result in the invalidity of the remaining provisions of this Contract, which shall retain legal force and shall be binding on the Parties.

8.8 All matters not regulated by this Contract shall be resolved in accordance with the current legislation of the Kyrgyz Republic.

8.9 All disputes, claims and disagreements that may arise between the Parties shall be resolved through negotiations. If it is impossible to settle disputes in this manner, the Parties shall apply to the court in accordance with the procedure established by the current legislation of the Kyrgyz Republic, subject to mandatory compliance with the pre-trial dispute settlement procedure.

8.10 A Party that believes that its rights under the Contract have been violated is obliged to submit a claim to the other Party. A claim shall be deemed duly submitted if it is sent to the other Party by any method that makes it possible to establish the identity of the sender and the fact that the correspondence was delivered to the recipient. The fact that correspondence is returned with an indication that the recipient is absent does not prevent applying to the court. Attaching to the claim copies of documents substantiating and confirming the claims made, if such documents are available to the other Party, is not mandatory.

8.11 The Party that received the claim shall, within 10 (ten) working days from the date of its receipt, notify the other Party in writing of the results of its consideration. Failure to receive a response or reasoned objections to the claim within the prescribed period shall be regarded as agreement with the claim and the circumstances set out therein.

8.12 The Parties recognize the legal force of documents sent by electronic means of communication or through the Personal Account on the Website.

8.13 The Customer gives his/her consent to the Contractor for the processing of the Customer’s personal data specified by him/her when applying for the Contractor’s services and/or when registering on the Website, as well as in the Personal Account, under the conditions provided for by the Personal Data Processing Policy posted on the Website.

8.14 The Customer gives his/her consent to the Contractor for the Contractor to use the Customer’s reviews of the Contractor and the Services provided by it, posted by the Customer on the Internet, including those left by the Customer in the Contractor’s official groups on social networks, without indicating the Customer’s full name (surname, first name and patronymic) and without using the Customer’s image in any manner, including, but not limited to, processing, including shortening and modification that does not distort their meaning, for the purpose of posting such reviews on the Contractor’s official websites, on the Contractor’s pages on social networks, in the Contractor’s advertising and other materials, and including them in the texts of informational mailings to the Contractor’s clients. This consent is valid from the date of conclusion of the Contract. This consent may be withdrawn by the Customer at any time by sending a written application to the Contractor’s address specified in the Contract.

8.15 The Customer gives his/her consent to the Contractor to receive from the Contractor advertising messages, informational mailings about the products and services of the Contractor and its partners, advertising promotions, discounts and special offers, prize drawings, competitions, surveys to the Customer’s email address, to the Customer’s telephone number, including in messengers, including “Viber”, “Telegram”, “WhatsApp”, by means of postal mailings, SMS messages, push notifications, as well as communication of such information to the Customer orally by telephone.

9. Details of the Parties

9.1 The Parties agree that the Customer’s details shall be deemed to be the information specified by him/her when registering on the Website and/or submitting an application for access to the Course, and/or paying for the Contractor’s services.

9.2 Contractor’s details:

Individual Entrepreneur Maadanbekova Mairamkul Zholomanovna (AQUA Hotel

)TIN: 10803197410015OKPO: 28770722

Legal address: Bishkek, Sverdlovsk District, Alamedin-1 microdistrict, 7, Apt. 24

Actual address: Bishkek, Yssyk Kol St. 1

Bank: OJSC Optima Bank

Settlement account: 1091521210060101

SWIFT: ENEJKG22BIC of the branch: 109015

Bank address: 1/1 Auezov St., Bishkek

Appendix No. 1

to the Public Contract for the Provision of Paid Services

These Rules of Payment and Refund (hereinafter referred to as the Rules) govern the relationship between the Contractor and the Customer related to the payment of services under the Contract and the refund of the paid cost of services in case of early termination of the Contract.

1. The final cost of the Services is calculated based on the product/service selected by the Customer. Payment for Services is made by wire transfer using one of the methods indicated on the Website, at the Customer's choice, by crediting funds to the Contractor's account.

2. When paying on the Website or through a Personal Account, VISA, MasterCard, ELKART cards, as well as electronic wallets are accepted for payment. Payments are transferred in accordance with the Rules of the Visa and MasterCard international payment systems (hereinafter referred to as payment systems) based on the principles of confidentiality and security of payment using modern methods of verification, encryption and data transmission over closed communication channels. Regarding the rules and procedures for making payments through payment systems, the Customer is guided by the rules of the relevant payment systems and applies directly to the operators of the relevant payment systems for clarification and advice. The Contractor hereby reserves the right to provide information support regarding payment for Services using payment systems within its competence, however, nothing in this application obliges it to provide such information support, be responsible for the completeness of the information provided, or bear other consequences of the Customer's choice of payment method and/or payment system.

3. To pay for Services with a Visa or MasterCard bank card, when choosing the payment method, click the "Bank card payment" button and click the "Pay" button to complete the payment.

4. Payment for the order is made after redirection to the secure payment page of the payment system operator and/or the relevant bank to enter the bank card details. The connection to the payment page and the transfer of information are carried out in a secure mode using 3D Secure technology. On the page for entering bank card data, the Customer must enter the bank card data: card number, cardholder's name, card expiration date, three-digit security code (CVV2 for VISA or CVC2 for MasterCard). All necessary data is printed on the card itself. The three—digit security code is the three digits on the back of the card. If the Customer's bank supports MasterCard SecureCode, Verified by Visa, secure Internet payment technology, you may need to enter a special password to make the payment.

5. The Customer's bank card details are not stored on the Contractor's server or on the Website, and the Contractor does not have access to the Customer's payment details. The confidentiality of the information provided by the Customer, including personal data and payment details, is ensured by the operator of the relevant payment system and/or the Customer's bank. The information entered by the Customer, including payment details and bank card data, is not provided to third parties, except in cases stipulated by the legislation of the Kyrgyz Republic.

6. Payment may be refused by the bank in the following cases::

• The bank card is not intended for making payments via the Internet; the Customer can find out about this by contacting the servicing bank.


• there are not enough funds to pay with a bank card. The Customer can find out more about the availability of funds on the bank card by contacting the bank that issued the bank card.;


• the bank card data was entered incorrectly;


• the bank card expired. The validity period of the card is usually indicated on the front of the card (this is the month and year until which the card is valid). The Customer can find out more about the validity period of the card by contacting the bank that issued the bank card.

7. The Contractor does not control the software and hardware complex of the payment system and/or the bank. If, as a result of any errors, the Customer's funds were debited, but the payment was not authorized by the payment system and/or the bank, the responsibility for returning the funds to the Customer lies with the payment system operator and/or the relevant bank.

8. Refund of funds paid by the Customer may be carried out in the following cases::

• The service/product was not provided due to the fault of the Contractor within the prescribed period.;


• Prior to the start of the service, the Customer sent a notice of termination of the Contract and refund of funds;


• in the cases specified in paragraph 14 of this Annex.

9. A full or partial refund of the funds paid by the Customer is made by the Contractor on the basis of a written application from the Customer sent to the Contractor's e-mail. aquahotelkg@gmail.com with the subsequent sending of the original to the postal address of the Contractor: Bishkek, Sverdlovsk region, mkr. Alamedin-1, 7, kv 24 The Contractor has the right to require the Customer to fill out an approved refund application form.

10. If the Customer withdraws from the Contract before the Contractor provides the goods/services, with the exception of making payment on credit terms, the Contractor returns 100% of the amount paid to the Customer.

11. If the Customer withdraws from the Contract before the Contractor provides the goods/services paid for using credit funds, the Contractor shall refund the funds to the relevant bank, minus the amounts of fees withheld by the bank from the Contractor. The Contractor is not responsible for the payment and does not reimburse the Customer for the amount of accrued interest for the use of funds payable by the Customer to the bank in accordance with the contract concluded by the Customer with the bank.

12. If the Customer withdraws from the Contract within 30 (thirty) calendar days from the date of provision of the goods/services by the Contractor, the Contractor shall refund to the Customer 50% of the amount paid. In this case, if the product / service is paid for using credit funds, the Contractor will refund the funds to the appropriate bank, minus the amounts of fees withheld by the bank from the Contractor. The Contractor is not responsible for the payment and does not reimburse the Customer for the amount of accrued interest for the use of funds payable by the Customer to the bank in accordance with the contract concluded by the Customer with the bank.

13. For the purposes of unambiguous interpretation: if the Customer refuses services paid for using credit facilities (banking products – consumer loans, installments, etc.), the amount to be refunded and the Contractor's expenses are calculated from the amount of funds received by the Contractor from the bank to pay for services provided to the Customer.

 14. If the Customer withdraws from the Contract after 30 (thirty) calendar days from the date of provision of the goods / services by the Contractor, the refund will not be carried out.

15. The refund is made to the account from which the payment was made, up to 30 days from the date of receipt of the Customer's Application (the specific refund period depends on the bank that issued the Customer's bank card).

16. When changing the Customer's payment details, as well as when paying for services by a banking organization with the use of credit funds, the Customer undertakes to specify the bank details for the refund in the Application. If the Customer fails to provide bank details, the Contractor is not responsible for incorrect and/or late transfer and/or non-transfer of funds to the Customer's payment details specified by the latter when paying for services.